What to do when Roku freezes, reboots randomly

A couple of weeks ago I found myself resetting my Roku over and over again.

It kept freezing and a quick reset fixed the issue temporarily. But it then started to reboot randomly.

Here’s what you can do to fix your Roku when it freezes and restarts on its own.


Installing the latest update for your Roku device allows you to have the latest fixes and security updates. Here’s how to check for an update.

  • Press “Home.”
  • Go to “Settings.”
  • Open “System.”
  • Choose “System Updated.”
  • Select “Check Now.”


There are different ways to turn off your Roku box. But, the most common way is to:

  • Unplug the power from the rear of the device.
  • Wait about a minute.
  • Plug the Roku power supply back in.

Does your Roku still freeze or restart? The next step is to contact Roku’s 24/7 support team at the following number  855-766-2988.

You can also take it back to the store where you first purchased it for an exchange or further help.

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