The easiest ways to return Directv equipment are through FedEx or UPS, using the return label shipped with your equipment, or by using a Directv return kit.
Return Directv Equipment Using FedEx or UPS
- Go to the nearest FedEx or UPS office.
- You need the 9-digit account number at the top of your box. Your account number is also on your bill.
- At the FedEx or UPS store, they will pack all the equipment and send it to the company for free.
- You will get a receipt confirming your return to the company.
Return Directv Equipment Using Return Label
- Use the materials found in the box your new equipment came in to pack up your equipment.
- Remove the bottom receipt tab on the return shipping label.
- Stick the return shipping label over the original label.
- Remove all other labels.
- The return label is NEEDED or it won’t be sent back to AT&T/Directv.
- If you have DIRECTV or Fixed Wireless Internet – Drop it off at a post office or any FedEx location.
- U-verse TV or AT&T Internet – Drop the box off at an authorized UPS drop-off location.
Return Directv Equipment Using Return Kit
- Contact Directv customer service and let them know that you want to return your receiver.
- Wait to receive the prepaid shipping label and return kit.
- Pack all the equipment into a box.
- Attach the prepaid shipping label which is included in the kit at the top of your box.
- Give the package to your mail courier or take the package to the post office yourself.
- How to Return DIRECTV Equipment – Things To Know From AT&T | AT&T – https://forums.att.com/conversations/directv-dvr-receivers/how-to-return-directv-equipment-things-to-know-from-att/5defdfe6bad5f2f606f0c5c5
- Return Your Equipment – DIRECTV Support – AT&T – https://www.att.com/support/article/directv/KM1269070/
- What DIRECTV equipment do I need to return? – AT&T Community Forums – https://forums.att.com/conversations/directv-dvr-receivers/what-directv-equipment-do-i-need-to-return/5defc94fbad5f2f606578e57
- Have DIRECTV? Go to the DIRECTV recycling site to print a shipping label so you can mail the equipment to Goodwill at no cost to you.
- Go to Sustainable Electronics Recycling International (SERI) or Earth911 Recycling Center Directory to find a recycling site near you.