Solved: How To Fix Apple ID Disabled

If your Apple ID has been disabled you can reset your password at or, in the case of two-factor authentication, you can verify your identity to unlock your disabled Apple ID using a trusted device or phone number.

Usually, when Apple locks your device, a message appears that reads:

  • “This Apple ID has been disabled for security reasons”
  • “You can’t sign in because your account was disabled for security reasons”
  • “This Apple ID has been locked for security reasons”

Fix Disabled Apple ID With Security Questions Or Email

  • Go to using a computer.
  • Enter your email address for the Apple ID that is disabled. 
  • Enter the security characters that are shown in the image.
  • Select Continue

If you forgot your Apple ID’s email address you can find it in the Settings on your iPhone, iPad, or Mac.

Sometimes, it will ask you to enter the phone number associated with your Apple device.

If you enter it, it will send a notification to all associated Apple devices with instructions on how to reset your account information.

  • To reset your password, Apple will ask you to do so via email or by answering security questions.
  • Choose the one that is convenient for you.

If you chose to reset your Apple ID password via an email, Apple will send you a link to do so. If you choose to reset via security questions, you must be able to enter the correct answers to the security questions Apple provides.

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Unlock Disabled Apple ID Using Trusted Device

If you have two-factor authentication enabled for your Apple ID, you can reset your password from any trusted iPhone, iPad, iPod touch, or Mac with a password or passcode that’s enabled.

  • Open the Settings app and tap on your Apple profile.
  • Next, tap on Password & Security.
  • Then tap Change Password
  • On iOS 10.2 or earlier then tap on iCloud and then your name
  • Follow the onscreen steps to update your password.

Reset Disabled Apple ID Using Recovery Key

If you updated your Apple ID from two-step verification to two-factor authentication in iOS 11 and late and you have a recovery key, you can use the recovery key to help reset your password.

If you can’t unlock your iOS device, you can call Apple support at 800-APL-CARE (800-275-2273) or chat with an Apple specialist.

If you are successful, then you’ll need to update your Apple ID password on your various Apple devices after changing it.